"Unknown Motion" is a status you may see in your Dashboard graph or Motion History in the Threshold app. This occurs when our system can't confirm if motion is present or not because of missing data.
Common Causes of Unknown Motion:
Usually, this happens if a Motion Detection Zone doesn't have enough sensors or the sensors aren't successfully sending motion information to the cloud due to being offline or having other connectivity problems. Because the cloud can't confirm if there is motion, we flag it as "unknown."
Troubleshooting Unknown Motion:
If you are currently seeing "unknown motion", try these steps:
- Device Placement: Verify that all of your Motion Wi-Fi Sensing Plugs are in locations where they are not blocked by anything that would prevent motion from being detected or disconnect you from your Wi-Fi network. You can learn more about plug arrangement and placement guidance Here.
- Power Cycle: Start by unplugging your Motion Wi-Fi Sensing Plugs and then plugging them in after 15 seconds. We recommend doing this with each plug in a Zone. This can refresh their connection to our cloud and can clear up communication issues.
- Factory Reset: If a power cycle doesn't do the trick, try a Factory Reset for each Motion Wi-Fi Sensing Plug in that Zone. This will clear out previous connection information and allow for a fresh start. Here are the Factory Reset instructions.
By following these steps, you should be able to restore proper motion detection and eliminate the "unknown motion" status. If the problem continues, please contact Customer Care for further assistance.