no any motion detected

Answered

lulu

April 10, 2025 12:48

0

• Official comment

  

  Austin G.

  February 06, 2026 20:17

  Hello Lulu,  I didn't want your entry here to go uncommented on.  You submitted a different post about the issue you are reporting here.  I am going to share my reply on that post below for you to review.  Thanks again for contacting us with your questions.

  Warmly,

  Austin

  ********************************

  Hi, Lulu!

  Thank you so much for reaching out.

  First, I want to sincerely apologize for how long it took us to respond here. Your community post was unfortunately not routed to our team the way it should have been, and we’re very sorry that it didn’t receive timely attention. We truly appreciate your patience.

  We also wanted to mention that we did receive the support tickets you submitted at the time, and our team was able to connect with you through that channel, but we missed following up here in the forum, and we apologize for that.

  Based on the information we exchanged, we understood that the reason your Zones were showing “No Motion Detected” was because the plugs were being used outside of the United States. At this time, Threshold devices are only supported within the U.S.

  We’re glad we were able to identify the cause of the issue, and we’re truly sorry for the inconvenience this may have caused.

  Thanks again for taking the time to post here, and we apologize again for the delayed response. If you ever have questions in the future, we’re always happy to help.

  Warmly,
  Austin from Threshold Care

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